One of the best and worst UK vacation cottage suppliers for 2024 have been named in a brand new rating – and it is The Landmark Belief that comes prime.
The record is courtesy of analysis by shopper champion Which?, with Rural Retreats securing the runner-up spot and Toad Corridor Cottages coming third.
On the different finish of the desk, Vrbo comes second from final, simply above Norfolk Cottages.
The record has been drawn up by a survey of greater than 4,000 individuals. They had been requested about their experiences with vacation cottage corporations prior to now two years.
Holidaymakers had been invited to provide their cottage keep a ranking out of 5 stars throughout 9 classes, together with customer support, reserving course of, high quality of lodging, cleanliness and worth for cash. An general buyer rating was calculated primarily based on general satisfaction and likeliness to advocate.
One of the best and worst UK vacation cottage suppliers for 2024 have been named in a brand new Which? rating – and it is The Landmark Belief that comes prime. Pictured above is among the organisation’s leases – Coed y Bleiddiau, a small Nineteenth-century cottage in Snowdonia Nationwide Park, positioned subsequent to the restored Ffestiniog Railway. The Landmark Belief says: ‘It was in-built 1863 for the railway superintendent, T. Henry Hovenden. Should you time it proper, you may even be capable to arrive right here by steam prepare’
Above two photographs – The Landmark Belief’s Prospect Tower in Kent, which sleeps two. The round tower is positioned on the sting of a cricket pitch
The Landmark Belief tops the desk with a ‘stellar’ buyer rating of 90 per cent, with the organisation awarded Which? Beneficial Supplier standing for the second consecutive time.
Which? says: ‘With a fastidiously curated assortment of round 200 properties, The Landmark Belief has a novel proposition – granting holidaymakers the chance to expertise stays in heritage buildings which have been fastidiously restored – starting from castles and follies to lighthouses and towers.
‘Survey respondents preferred the “fascinating” and “quirky” properties, with one saying their keep was “quite like staying in a comfy museum [in] which we might wander round and admire the restoration and unique options again and again”.’
Which? provides: ‘The corporate secures a formidable 5 stars in virtually each class, together with high quality of lodging, communication and customer support – with one buyer even praising the benefit with which they had been in a position to alter their reserving at quick discover.
The Which? record has been drawn up by a survey of greater than 4,000 individuals. They had been requested about their experiences with vacation cottage corporations prior to now two years
‘It scores 4 stars for the vary of properties and for worth for cash.’
Rural Retreats earns silver because of a customer support rating of 88 per cent – and likewise secures Which? Beneficial Supplier standing.
Which? says: ‘It receives a formidable clutch of 4 and five-star rankings, with one respondent describing their keep as “an utter delight”. From “pretty” welcome hampers to the “fine quality furnishings and fittings”, it was the little touches that left a mark on friends, who loved stays in rural properties starting from manor homes to barn conversions.’
Toad Corridor Cottages takes third place because of an ‘wonderful’ buyer rating of 85 per cent.
Which? labels this supplier as ‘a strong choice for these in search of a discount break within the South West’.
The agency gives the bottom common costs, as reported by survey respondents, ‘and a formidable five-star ranking in six key classes together with customer support, communication and cleanliness’.
Rural Retreats earns silver because of a customer support rating of 88 per cent. Pictured is the agency’s Subject Cottage & Backyard Room on the sting of Elmley Citadel village in Worcestershire
Above is Rural Retreats’ Olive Tree Home close to Lewes in Sussex. Rural Retreats secures Which? Beneficial Supplier standing
Nonetheless, Which? factors out that ‘the usual of its lodging didn’t fairly match as much as another suppliers, scoring simply three stars on this class’.
What’s extra, it misses out on Which? Beneficial Supplier standing because of ‘restrictive’ cancellation phrases.
Solely two different companies obtain the celebrated Which? Beneficial Supplier badge – Nationwide Belief Cottages (84 per cent) and Basic Cottages (82 per cent).
The previous scores 5 stars for communication, customer support, reserving course of, high quality of lodging and cleanliness, with one returning buyer claiming their expertise is ‘at all times wonderful’, whereas one other stated ‘I am unable to wait to guide once more’, Which? stories.
Toad Corridor Cottages takes third place because of an ‘wonderful’ buyer rating of 85 per cent. Above are three of the supplier’s leases in Hope Cove, Kingsbridge, Devon – Shippen Cottage, Camac Cottage and Harbour Cottage
Basic Cottages, in the meantime, additionally receives a clutch of 5 and four-star rankings, with Which? commenting: ‘It’s testomony to its wonderful service that one survey respondent reported reserving as many as 40 occasions, saying “it is at all times been completely dependable”.’
Norfolk Cottages takes final place with a buyer rating of 68 per cent. Whereas it scores a full 5 stars for cleanliness, and 4 stars in key classes together with communication and customer support, it receives simply two stars for its vary of properties.
Reserving web site Vrbo scores 69 per cent.
It, too, receives 5 stars for cleanliness however scores simply two stars for the vary of properties and a ‘mediocre’ three stars for customer support.
Whereas some reward the service they obtained, singling out the ‘nice web site, and nice communication from the host’, one other claimed that Vrbo proved ‘unattainable to contact’ after they had an issue, Which? feedback.
Naomi Leach, Deputy Editor of Which? Journey, says: ‘Reserving the best UK vacation cottage can typically really feel overwhelming, with no assure that shiny advertising photos will measure up while you accumulate the keys.
‘With common costs topping a thousand kilos for every week’s keep, it is extra necessary than ever to make sure you’re getting worth for cash out of your break. The highest-rated corporations in our survey ship this and extra. Whether or not you are in search of a novel heritage deal with or a room with a view, our beneficial suppliers are an incredible place to begin your search.’
MailOnline Journey has requested Vrbo and Norfolk Cottages for a response.
